I purchased a treadmill from a store in Dallas with a no return-all sales final on the receipt. I live in a small apartment and did not have...

Question

I purchased a treadmill from a store in Dallas with a no return-all sales final on the receipt. I live in a small apartment and did not have enough room for it. I was financing $1450.50 through GE. I contacted the store, Plano Busybody/Fitcorp USA, Craig Lewin, Executive Vice President and he said they would go ahead and let me return it but that there would be a restocking fee.

Upon returning it, I found out that they are crediting me $599.70 and still charging me $850.80 through GE. The $850.80 includes $145 delivery and $145 pick-up, plus $61.65 processing fee for a 12-month no interest account. Which means they are charging me $499.15 as a restocking fee. Isn't that unreasonable?

Answer

Yes, it's unreasonable; however, because the return isn't based on the product being defective, but is based on "customer remorse," I'd take their deal. They didn't have to allow the return at all.